Log File Locations for IBM Aspera Web Applications

Log File Locations for IBM Aspera Web Applications
Aspera / IBM

Log File Locations for IBM Aspera Web Applications


IBM offers several customer-managed web applications that extend functionality and enable workflows around high-speed data transfer.

Aspera Faspex and Aspera Shares offer end users a friendly web interface for direct file transfers.

Aspera Console provides monitoring, management, and reporting capabilities.

Aspera Orchestrator allows customers to design and execute file-based workflows.

Each of these applications can be deployed in a customer’s on-premise data center or public cloud environment. Logs are automatically managed and rotated by each app. This article will describe where to find the applicable log files for each application, useful for troubleshooting with PacGenesis engineers or IBM technical support.

Aspera Faspex


  • Faspex: /opt/aspera/faspex/log
  • asctl: /opt/aspera/common/asctl
  • MySQL: /opt/aspera/common/mysql/data/mysqld_error.log
  • Apache: /opt/aspera/common/apache/logs


  • Faspex: C:\Program Files (x86)\Aspera\Faspex\log
  • asctl: C:\Program Files (x86)\Common Files\Aspera\Common\asctl
  • MySQL: C:\Program Files (x86)\Common Files\Aspera\Common\mysql\data\mysqld_error.log
  • Apache: C:\Program Files (x86)\Common Files\Aspera\Common\apache\logs

Aspera Shares


  • Shares: /opt/aspera/shares/u/shares/log
  • MySQL, nginx, background processes: /opt/aspera/shares/var/log
  • Stats Collector: /opt/aspera/shares/u/stats-collector/logs


  • Shares: C:\shares\www\log
  • MySQL, nginx, background processes: C:\shares\www\log
  • Stats Collector: C:\shares\statscollector\logs

Aspera Console


  • Console: /opt/aspera/console/log
  • asctl: /opt/aspera/common/asctl/asctl.log
  • MySQL: /opt/aspera/common/mysql/data/mysqld.log
  • Apache: /opt/aspera/common/apache/logs


  • Console: C:\Program Files (x86)\Aspera\Management Console\log
  • asctl: C:\Program Files (x86)\Common Files\Aspera\Common\asctl
  • MySQL: C:\Program Files (x86)\Common Files\Aspera\Common\mysql\data\mysqld.log
  • Apache: C:\Program Files (x86)\Common Files\Aspera\Common\apache\logs

Aspera Orchestrator

  • Orchestrator: /opt/aspera/var/run/orchestrator/log
  • asctl: /opt/aspera/common/asctl/log
  • MySQL: /opt/aspera/common/mysql/var/run/mysqld_error.log
  • Apache: /opt/aspera/common/apache/logs

To learn more about PacGenesis, follow @PacGenesis on FacebookTwitter, and LinkedIn, or visit us at pacgenesis.com.


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