Aspera Escalation Process
YMP Admin
If you need to escalate a ticket within the IBM Support system, you now have two processes to be able to do so. Before escalating, please ensure you have followed The Best Practices for Aspera Support. Once confirmed, you would be able to now escalate a …
Aspera On Cloud: Branding Your Organization with Profile Setup & Customization Basics
To make your brand stand out, Aspera on Cloud allows various branding options to customize the display of each workspace. Administrators can configure their own workspace name and subdomain as well as download graphics to display to their users. Admins can also configure login buttons …
How to Customize Submission Forms in Aspera on Cloud’s Shared Folder Application
Do you need to send forms to recipients that need to be more detailed than just the primary fields? Inside Shared Folders, users can customize submission forms to gather more specific and tailored information from their recipients. Below are two ways users can add metadata …
Aspera on Cloud Overview: Self Managed vs Saas Transfer
The IBM Aspera on Cloud or AoC offering is a cloud-based file transfer service that allows organizations to transfer files built on the cutting-edge IBM technology known as FASP. Aspera FASP or Fast and Secure Protocol is an incredibly secure and resilient file-transfer protocol that …
