Automated Installation & Configuration 

One of the most fulfilling statements we hear from our customer base is “we buy this product because of PacGenesis”.  This includes the file transfer products we sell from IBM, the cybersecurity products from TrendAI, and others that are part of our core strategy.  Customers buy from us because they trust our knowledge and expertise in the marketplace.  They know that if we sell a product, it’s because we not only believe in it, but we have the consulting and mentorship expertise in-house to support it. 

When it comes to consulting and support, our value add is derived from three things: 

• In-depth knowledge of the product set, including an understanding of the core make-up of the components, which gives us a unique ability to quickly triage, troubleshoot, and resolve issues.  With this knowledge comes the ability to tune for optimal performance and configure for our customer’s specific needs. 

• Ongoing support of our customer’s workflows and a rapid response time.  We maintain strong relationships with our vendors, giving us direct routes to escalate tickets and the ability to liaison with product management. 

• Automation, through our deep expertise and ongoing customer support, we constantly keep our infrastructure and application automation up to date with the latest product versions and best practices.  

Infrastructure Automation 

Whether it’s a cloud native application deployed via CloudFormation, or a hybrid application with both traditional and cloud based components deployed via Terraform, our team maintains the knowledge and proprietary code repositories to quickly and easily deploy the infrastructure required for your workflow.  

Application Automation 

Looking for a one-click installation and configuration solution for both on-premises and cloud applications?  Our team maintains proprietary Ansible roles and playbooks, which support infrastructure security best practices and application performance configurations. 

Our technical team is adept at automation for both quick installs and ongoing deployment solutions, leveraging pipelines with promotion capabilities and built-in quality gates. 

For large enterprise deployments, our sales team can now sell licensing from IBM for both Terraform and Ansible, providing our customers with vendor support in addition to our core technical team.